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Neilson Dairy, simply,
means the best milk and milk products in the world made with the best
quality ingredients and the best production techniques, and delivered by
the best people.
From its founding in 1893, the William Neilson Company was dedicated to
"nothing but the best." |
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William
Neilson, the son of Scottish immigrants, was born on a farm near Almonte
in Southern Ontario. Trained as a machinist, he moved to Toronto in 1890
to open a grocery store. Three years later, the business was bankrupt.
William rented a house on four acres of land for $4 a month for his
family, then went to work on his brother's farm in North Dakota for $4 a
day.
William sent as much money
back to his family as he could; meanwhile, his wife, Mary, sold her
home-made mincemeat pies door to door, while their oldest son, Morden,
milked the family cow and sold the milk door to door on his way to
school. When William Neilson
returned from North Dakota after the harvest, he took a chance,
investing every penny the family had saved in seven cows and some used,
hand-cranked ice cream makers. |

From
the very beginning, Neilson stood by his credo: "Nothing but the best."
Some ice-cream manufacturers may have used milk, but Neilson used only
the purest cream. and he had a secret other manufacturers didn't know:
to get the smoothest ice cream, you have to churn the cream faster as it
gets firmer (some say that William's insistence on this technique gave
son Morden Neilson - the family's official "churner" in the first summer
- the physique that made him Canada's amateur wrestling champion from
1900 to 1903).Neilson's Ice Cream
was an instant success. In their first summer as ice cream makers, the
Neilson family sold an amazing 3,750 gallons, earning a profit of $3000
- a princely profit in 1893. The
business quickly prospered and grew, and in 1904, William Neilson built
a three-storey home with an attached factory on Gladstone Avenue in
Toronto. The only trouble was, ice cream sales tend to fall off in the
winter. Neilson knew he had to keep his 25 skilled employees working
year round, so he launched a line of chocolates. Again, he used only the
best ingredients, and Neilson chocolates were an instant success as
Neilson's ice cream had been. As
the business grew, William ensured the critical supply of milk when he
purchased a former cheese factory in Beachville, Ontario, buying dairy
products from surrounding farmers.
By 1915, when William Neilson died at the age of 71, the Neilson company
was producing a million pounds of ice cream every year and 500,000
pounds of chocolate. |

William's second son, Morden, took over the company at his father's
death in 1915. But he had worked his way up through the company -
starting as a milker and ice cream churner at the company's founding.
Under his leadership, William Neilson Ltd. became the largest producer of
ice cream in the British Commonwealth and the largest manufacturer of
chocolates around the world, earning international renown.
Morden continued the traditions established by his father. He was a
"hands-on" manager, intimately involved in the daily operations of the
company. He was an innovative promoter: in summer 1921, he dressed a man
in a heavy parka like an "Eskimo" to walk up and down Yonge Street to
introduce Eskimo Pies. and in 1924, he used a contest to launch what
became the company's all-time best-seller: the Jersey Milk chocolate
bar. The first prize: a Jersey cow. |
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William Neilson always treated employees like
family - it was his concern for his employees and his desire to keep
them that inspired the creation of Neilson chocolates. The company's
several employee picnics every year became a local event. Morden
Neilson continued this tradition with ball games, lunch hour concerts
and winter sleigh rides for the employees. He knew all of his 1000
employees by name, and the names of their wives. The strong relationship
between Morden and the Neilson employees was shown when Morden was
diagnosed with leukemia in 1947: hundreds of employees donated blood for
his treatments. All were saddened when, on August 26, 1947, Morden
Neilson succumbed to his illness; he was buried beside his parents in
the Forest Lawn Mausoleum in the north end of Toronto. |

After
Morden's death, William Neilson Ltd. was bought by the George Weston
firm.
When it acquired William Neilson Ltd. in 1947 (for $45 a share), Weston
already owned and operated two dairies: the Donlands Dairy in eastern
Toronto, and the Royal Dairy in Guelph, Ontario. In 1947, Weston
acquired Clark Dairy in Ottawa. Each one operated independently, each
with its own label. In 1981, the company incorporated all three under
one corporate structure, giving them all the popular Neilson brand name.
Now fluid milk products were part of the Neilson lineup.
Meanwhile, the Gladstone Avenue plant continued to produce Neilson ice
cream, from premium to economy brands, and Neilson chocolate bars such
as Jersey Milk, Malted Milk, Mr. Big and others. In 1987, Neilson
purchased the Canadian operations of the Cadbury Confectionery Company,
and started producing Dairy Milk, Caramilk and several other brands.
Once again, William Neilson Ltd. was the largest candy bar manufacturer in
Canada. In 1981,
Neilson also got exclusive distribution rights and a manufacturing
license to produce Haagen-Dazs premium ice cream.
In 1990, William Neilson Ltd. sold its ice cream production business,
including the Haagen-Dazs license, to Ault Foods and restructured into
two separate companies: Neilson Cadbury, based on Gladstone Ave.,
producing chocolates and confections; and Neilson Dairy, based in Halton
Hills (Georgetown) and with a facility in the former Clark Dairy premise
in Ottawa, producing milk products. George Weston Limited sold Neilson
Cadbury in 1996. |

The Neilson tradition of quality, excellence
and dedication continues today under its "twin manufacturing plant"
system. At the premises of the former Clark Dairy, the modern,
high-efficiency Ottawa Neilson Dairy supplies eastern Ontario and
western Quebec. The Superdairy in Halton Hills, which opened in 1981,
supplies the Greater Toronto Area, as well as the rest of Ontario.
Combined, Neilson Dairy produces millions of litres of milk products
annually. Most important,
Neilson Dairy's employees continue the tradition of dedication to
producing the best products possible. |
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